FAQ

Choose Your Frames

The first step to take when you order glasses online is choosing the frame.

Shape: Whether its rectangular, aviator, round or cat-eye, choose something to compliment your style and features.

Size: The size of the reference frame chooses the style that suits your face shape, such as small, medium, large, etc.

Tip: How to buy glasses online that fit? If you’re not sure what works for you, use the Virtual Try-On to try on frames until you find the perfect one. Our Virtual Try-On will ask you to upload your picture so we can show you online how any frame you choose will look on your face.

Color: It depends on your personal preference. Most frames have several color options.

Choose Your Lens Type

If the frame choice has a lot to do with stylish preferences, lenses are the more functional aspect of your new glasses. In short, what do you need them for?

Prescription or Non-Prescription:

The choice here is pretty simple, whether you’re shopping for eyeglasses or sunglasses you have to choose: buying prescription glasses online or getting non-prescription (also called plano).

Prescription type:

What do you need your glasses for? Reading (Near-Vision lenses), driving (Single-Vision lenses) or both (Progressives or Bifocals). Before moving on, you’ll provide your prescription, either by filling it out online, uploading it or sending it later via email.

Complete Your Order

After deciding on lenses, the only thing remaining is completing your order and voilà, you’re done. Your new glasses will arrive at your doorstep in no time. We also notify you about your order every step of the way via email: You’ll know when your glasses are in production, when they are shipped, etc.

Standard orders are shipped within one working day after payment is completed (if you need to customize a special and complex prescription, please contact our customer service via email or phone to determine the planned completion time)

USA / Canada

Standard: Arrive in 8-12 days.

Fast Shipping: Arrive in 6-8 business days.

UPS/DHL: Arrive in 3-5 business days.

Europe

Standard: Arrive in 10-15 days.

Fast Shipping: Arrive in 8-10 business days.

UPS/DHL: Arrive in 3-5 business days.

Japan

Standard: Arrive in 8-10 days.

Fast Shipping: Arrive in 6-8 business days.

DHL/EMS: Arrive in 3-5 business days.

Australia & New Zealand

Standard: Arrive in 8-12 days.

Fast Shipping: Arrive in 6-8 business days.

UPS/DHL: Arrive in 3-5 business days.

You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper. You can enter the waybill number on the order tracking page.

We offer cancellations within the first 24 hours of placing your order for a full refund to the original payment method. If the order is canceled after 24 hours, then a 50% fee may be charged. If the order is already in transit, you will not be able to cancel the order.

Yes! Log into your account and look up the previous order. If the frame is currently available, you will see the word Reorder next to the order number. Click on Reorder, and the exact same pair of glasses will be in your Shopping Cart.

First, use the Virtual Try-On to test which frame shape works best for you. Then, compare your current glasses' measurements to the frames' with frame size on our website. This should give you a good sense. Usually you'll find a series of numbers on the inside of the frame, something similar to 52.17.140, for example. Those numbers represent, respectively, lens width, bridge width and temple arm length.

It depends on what features you are looking for. The following categories can help with your decision:

Weight: If you want a super light frame, go with one that's 15 grams or lower. Titanium frames are generally very light.

Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable.

Flexibility: This is a nice feature to have for sports glasses.

Color: Plastic frames tend to come in more color options, especially acetate plastic.

Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.

Yes! If you choose Frame Only and add to the cart, you only pay for the frame. Many frames still come with retainer lenses (not of optical lens quality) to maintain frame integrity during shipping. They may be removed if desired.

Frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number and a color code. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. Often the lens width and nose bridge width are 2-digit numbers separated by a square, and a temple arm length is a 3-digit number in front of or behind the others. Knowing these numbers can help you choose a frame similar in size when shopping.

Do you want a tint sunglasses?

- We offer 2 sunglass tints: Gray and Brown.

Do you want a tint that is lighter, or more colorful to enhance the appearance of your everyday glasses?

- We offer fashion tints in Gray and Brown.

A Polarized lens is a sunglass lens that greatly reduces the glare from light that is Polarized horizontally, meaning the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water.

A special material that can filter blue light is added to the material of the blue light blocking lenses, which can effectively filter the harmful blue light of computer and mobile phone screens and block the damage of blue light to the eyes. The role of eye protection when using the screens of these electronic products.

Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. We carry the of photochromic lenses for our 1.57, 1.61, and 1.67 lenses, for both single-vision and progressive glasses.

We use light weight CR39 and polycarbonate plastic lenses. We offer 'thinner' (1.57) , 'super thin' (1.61), 'Ultra-thin (1.67) and 'Extreme thin' 1.74 lens upgrades as well as Polycharbonate (PC) 1.59 index lenses. We especially recommend these upgrade if your sphere is +/-2.00 and above.

VISA, MasterCard, American Express, Discover, PayPal Express, gift cards, and local payment methods.

Yes. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details during checkout. Information passed between your computer and our website cannot be read in the event someone else intercepts it.The American Silicon Valley Stripe Integrated Payment System has reliable encrypted payment technology. Whether it is a credit card or a local payment method, your information security will be guaranteed.

	U.S.	UK	EU	Canada	Japan	Australia & New Zealand
Standard Shipping Estimated Delivery: 8-12 business days	Free shipping on orders over $29.9	Free shipping on orders over￡25.99	Free shipping on orders over 29.9€	Free shipping on orders over C$49.99	Free shipping on orders over￥4500.00	Free shipping on orders over $49.99
Fast Shipping Estimated Delivery: 6-8 business days	$3.99	£2.99	3,99€	C$6.99	￥450.00	$6.99
DHL/UPS/EMS Estimated Delivery: 3-5 business days	$19.99	£16.99	19,99€	C$29.99	￥3000.00	$29.99

USA & Canada

Standard Shipping Estimated Delivery: 8-12 business days

Fast Shipping Estimated Delivery: 6-8 business days

UPS/DHL Estimated Delivery: 3-5 business days

Europe

Standard Shipping Estimated Delivery: 10-15 business days

Fast Estimated Delivery: 8-10 business days

DHL/UPS Estimated Delivery: 3-5 business days

Japan

Standard Shipping Estimated Delivery: 8-10 business days

Fast Estimated Delivery: 6-8 business days

DHL/EMS Estimated Delivery: 3-5 business days

Australia & New Zealand

Standard Shipping Estimated Delivery: 8-12 business days

Fast Estimated Delivery: 6-8 business days

DHL/UPS Estimated Delivery: 3-5 business days

You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper. Additionally, you can track your package directly at:

UPS

DHL

EMS

FedEx

If you place several orders and contact us within 24 hours, we can combine them under one shipping fee and refund the other shipping fees. Please let us know by entering a note in the order referencing the previous order numbers, or by contacting customer service. The orders may be shipped together or separately.

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.

A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it.

You have thirty (30) days from the date you receive the glasses to call us or email for a return request if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the credit or debit card or PayPal account.

We will replace broken frames at no charge during this 2 years warranty period.

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Lenses Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one one year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

We believe you will like our products. If for some reason you are not completely satisfied with the quality of the glasses, you can easily get warranty service without any problems.

Please follow the steps below:

1. Contact our Customer Service Department to approve the return.

2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth.

3. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses

4. We recommend shipping your return by a traceable method.

5. Once your return is received, we will process refund in 5 working days. Your refund will be credited back to your original method of payment.

6. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Yes! You can buy a gift card for anyone you like, including yourself.

You would apply it to the order during Checkout. Before CHOOSE YOUR PAYMENT METHOD, click the box next to 'Use my gift card/s'. Enter the gift card number and click Apply. It's that easy!

No. It is an electronic gift card so it is emailed to the recipient email address entered on the order form.

That's easy! Just enter your own name and email address in the Recipient Name and Recipient Email fields, respectively. The gift card number will be sent to your email address.

Just log in to your account and click on Gift Card under Reward Points on the left navigation.Enter the gift card code and click CHECK STATUS AND BALANCE. The amount left on the card will be displayed. NOTE: The gift card number will be encrypted for your security.

It is applied to your Eyecedar account so just select it in the payment page.

Points can be obtained by registering members, social sharing, product ordering and customer review as well as other methods.

100 points can be exchanged for one dollar,